When we refer to “Shutterstock”, we mean the Shutterstock entity that acts as the controller or processor of your information, as explained in more detail in the “Entities Collecting Personal Information” section below.
Entities collecting personal information
Shutterstock is made up of different legal entities. This privacy notice is issued on behalf of the Shutterstock group of companies so when we mention “Shutterstock”, "we", "us" or "our" in this privacy notice, we are referring to the relevant company in the Shutterstock Group responsible for processing your data. The applicable Terms of Service or License Agreement you enter into with Shutterstock will govern which Shutterstock company is the controller of your data. Personal Information on this website is collected by Shutterstock Custom Platform ULC, 360 Adelaide Street W, Suite 400, Toronto, Ontario, M5V 1R7, Canada.
We have appointed a data protection officer (DPO) for the Shutterstock Group who is responsible for overseeing questions in relation to this privacy notice. If you have any questions, concerns, or requests about this privacy notice, how we manage your Personal Information, or any other issue relating to your Personal Information, please contact our DPO:
Attn: Data Protection Officer
350 Fifth Avenue, 21st Floor, New York, NY 10118
Telephone number: 1-866-663-3954
Data controller (Location of incorporation or organization)
Shutterstock, Inc. (US)
Rex Features Ltd. (UK)
Shutterstock Music Canada ULC (Canada)
Shutterstock Custom Platform ULC (Canada)
Collection of personal information
As a visitor to the Site, you can engage in many activities without providing any Personal Information.
However, when you register to use a Shutterstock site and order products or services as a Shutterstock subscriber in order to provide the services to you, we may collect the following Personal Information from you:
- Contact information such as your name, phone and fax numbers, address and email address; and
- Billing information such as the number, expiration date, card type and billing address of your credit card;
- Demographic information such as your job title, job description and company name and company type; and
- Profile data, including your username and password, details about your purchases and the Content that you license from us.
If you submit content to Shutterstock for licensing, you may be asked to provide the following information:
- Contact information such as your name, phone number, primary address, and email address.
- Shutterstock may verify this information by asking you to either: a) upload a scan of a government issued ID (which will be stored securely on our servers); or b) provide a credit card number. Your credit card number will be used solely for the purpose of verifying your name and address. The credit card number will not be stored.
- Payment and contributor information including, but not limited to, payout method, payout email, desired display name, content focus, and information about your skill level process.
Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.
As is true of most websites, when you use the Site, Shutterstock or third party subprocessors contracted by Shutterstock may also collect certain technical and routing information about your computer to facilitate your use of the Site and its services. For example, we may log environmental variables, such as browser type, operating system, CPU speed, and the Internet Protocol (IP) address of your computer. We use these environmental variables to facilitate and track your use of the Site and its services. Shutterstock also uses such environmental variables to measure traffic patterns on the Site. To better understand the needs of our visitors to the Site we may occasionally match such information with your Personal Information.
In order to reduce errors in our database, authenticate our users, and prevent abuse of our system, we may on occasion supplement the Personal Information you submit to us with information from third-party sources. For example, we may supplement your contact information with address information provided by the U.S. Postal Service to qualify your information and prevent errors in our database. We may supplement the information that we collect directly from you with information stored in third-party databases, such as demographic information or company information in order to make it more likely that any marketing communications we send will be relevant and of interest to you. You may find a list of any third-party subprocessors that we use to process information here.
When you download and use our Mobile Apps or Services, we automatically collect information on the type of device you use, and operating system version. We do not ask for, access or track any location-based information from your mobile device at any time while downloading or using our Mobile Apps or Services.
Updating your personal information and privacy preferences
Upon request Shutterstock will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at email@example.com.
You have the right to access and correct, or delete your Personal Information and privacy preferences at any time. You may do so by contacting firstname.lastname@example.org.
How your personal information is used
- Process your financial transactions.
- Send you order / renewal confirmations.
- Register your rights, if any, to technical support or other benefits that may be made available to registered users.
- Respond to customer service requests, questions and concerns.
- Administer your account.
- Send you requested product or service information.
- Keep you informed about special offers and services of Shutterstock and selected third parties.
- Administer promotions and sweepstakes you enter and notify you of the results.
- Investigate, prevent or take action regarding illegal activities and/or violations of our Terms of Service.
- Meet our research and product/service development needs and to improve our Site, services and offerings; and
- Customize your experience, including targeting our services and offerings to you.
We store information that we collect through cookies, log files, transparent images, and/or third party sources to create a summary of your preferences. We tie your personally identifiable information, and/or your membership usage history, to information in the summary, in order to provide tailored promotions and marketing offers, to improve the content of the site for you and/or to determine your preferences.
In certain situations, Shutterstock may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Where required by law (e.g., to comply with a subpoena, warrant, court order, or legal process served on Shutterstock), and when we believe that disclosure is necessary to protect our rights, avoid litigation, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.
Information sharing with service providers / agents
Shutterstock uses one or more outside credit card processing companies to bill you for our goods and services. To the best of our knowledge, these companies do not retain, share, store or use personally identifiable information for any other purpose.
We also share Personal Information with certain companies that perform services on our behalf. We only share the Personal Information which is necessary for them to perform those services. We require any company with which we may share Personal Information to protect that data in a manner consistent with this policy and to limit the use of such Personal Information to the performance of services for Shutterstock. You may find a list of these third-party subprocessors here.
We do not sell or otherwise provide Personal Information to other companies for the marketing of their own products or services.
We will retain your information for as long as your account is active, your informationis needed to provide you services, or as required to fulfill our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you services contact us at email@example.com. We will respond to your request within 30 days. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Choice / Opt out
You may "opt out" of receiving Shutterstock's email updates, newsletters and/or partner emails by emailing firstname.lastname@example.org. The choice to opt out of such communications is also generally available during the sign-up process. Shutterstock will still contact you when there are changes to the Terms of Service or Submitter Terms of Service, as applicable. In addition, we will still send you service-related announcements including, but not limited to, a registration email, benefit notification emails, emails automatically triggered by actions you took on the Site and bill related notices. Generally, you may not opt-out of these communications, which are not promotional in nature. If you wish not to receive them, you have the option of deactivating your account.
If you use a Shutterstock mobile app, we may send you push notifications from time-to-time in order to update you about any events or promotions that we may be running. If you no longer wish to receive these types of communications, you may turn them off at the device level.
Protection of your personal information
The Personal Information that you provide in connection with the use of the Site is protected in several ways.
- Access by you to your account profile is available through a password and unique customer ID selected by you. This password is encrypted. You should strive to use a strong, alpha-numeric password which you should not divulge to anyone.
- Your Personal Information resides on secure servers that only selected Shutterstock personnel and contractors have access to via password.
- Your Personal Information is encrypted whenever it is transmitted to Shutterstock.
- When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using transport layer security technology.
We strive to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we take into account the sensitivity of the Personal Information we collect, process and store, and the current state of technology to use these measures protect your Personal Information, we cannot guarantee its absolute security.
If you have any questions about security on our Web Sites, you can send email to us at email@example.com.
Cookie and tracking technologies
The Site may automatically collect information as you browse, such as Internet Service Provider, browser type and version, operating system and device type, average time spent on our site(s), pages viewed, information accessed, the Internet Protocol (IP) address used to connect your computer to the Internet and other relevant statistics. Such information is sometimes referred to as web analytics and/or clickstream data.
We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, and provide site functionality.
Technologies such as: cookies, beacons, tags and scripts are used by Shutterstock and our affiliates, analytics services and service to provide site features and functionality. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
- We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here) Please note this does not opt you out of being served ads. You will continue to receive generic ads.
We enable you to create a profile for accessing blogs or online communities for sharing information such as messages, photos and videos. Please note that we cannot control the actions of others with whom you may choose to share your pages and information. Any information you post to a public bulletin board or chat room, such as the Forum For Contributors (the "Forums"), is available to all persons accessing that location. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. Alternatively, if you used a third party application to post such information, you can remove it, by either logging into the said application and removing the information or by contacting the appropriate third party application.
Your email address will not automatically be posted on the Forums unless you modify the default setting to permit that. Your email address will then be available to all persons accessing the Forums. In addition, any information that you choose to include in your profile can be viewed by all visitors to the Forums. You can change your profile here.
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.
Transfers outside the EEA
Where we use certain service providers or share information within the Shutterstock Group, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. Where we use providers based in the US, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
Links to third party sites
Social media widgets
You may be able to log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.
Referral program emails
If you choose to use our referral service to tell a friend about our Site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Site. Shutterstock stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Your friend may contact email@example.com to request that we remove this information from our database.
We do not intend to solicit or collect Personal Information from anyone under the age of 18. If you are under 18, do not enter information on this site or engage our services. If you believe a child of yours under the age of 18 has entered Personal Information please contact firstname.lastname@example.org to have the data removed and terminate the child’s account.
Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information.
To the extent that Shutterstock’s processing of your Personal Data is subject to the EU General Data Protection Regulation, Shutterstock relies on its legitimate interests, described above, to process your data. If you have any questions or concerns, you may contact us by emailing email@example.com.
Attn: Data Protection Officer
Shutterstock Custom Platform Cookie Statement
A cookie is a small file of written by a website and stored locally within the web browser or file system on your computer or mobile device. We use the following types of cookies cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, save images into a lightbox, use a shopping cart, and access account information.
Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name, remember your preferences (for example, your choice of language or country), and to allow you to have a interactive chat with a support representative.
Analytical/performance/testing cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. These allow us to provide you with a consistent experience as we test different versions of features and functionality.
You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
You can find more about online behavioral advertising and opting-out from advertising and tracking cookies by visiting http://www.youronlinechoices.eu/ or
You can find more information about the individual cookies we use and the purposes for which we use them here.
Shutterstock Custom Platform ULC
360 Adelaide Street W, Suite 400
M5V 1R7, Canada
350 Fifth Avenue, 21st Floor, New York, NY 10118
Telephone number: 1-866-663-3954